best hotel experience I can remember

Member Rating 5 out of 5 by a traveler from on February 3, 2011

The staff at this hotel is incredible. The 2 concierges were both helpful and my daughter received a stuffed lobster upon our arrival. One afternoon I was running late to meet my family and the concierge offered to store my purchases and handed me a bottle of chilled water so that I could be on my way. Also the hotel recommended a tour to us. We reported a problem on the tour that the tour operator refused to deal with so the hotel felt responsible for our unfortunate incident and had a huge basket of treats sent up to our room for us and for our kids.The doorman was so nice and when we returned a month later unexpectedly he remembered us and our names! The hotel had been recommeneded for its service but exceded our expectations. The rooms were beautiful and the restaurant was affordable, attractive and the food good.
Lenox Hotel
61 Exeter Street
Boston, Massachusetts, 02116
(617) 536-5300

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