by a traveler from Travelocity.com on April 12, 2011
This was my 3rd visit to this hotel in 4 years, with sister and girl friends, but I don't think I will return again. Rooms were not well cleaned- they came to clean about 8 am every day (seriously?!) and sometimes never came back, even though we left for the pool by 9am to get a chair before they're taken. Unacceptable for a hotel of this price. Walls in the room are very thin, wasn't a problem for us but some families might mind given the number of parties going on. The pools and beach are the main attraction, but they are not being given ample attention these days to enhance the experience. Pool restrooms get heavy usage and were not cleaned throughout the day. Lounge cushions have been replaced in recent years but don't look as classy as the all white previous ones. In the past, wait staff have come around the pool with drink samples or fruit in the early afternoon to refresh patrons and whet your appetite for a drink, but that does not seem to be done anymore. The restaurant by the beach no longer serves a different menu than the very limited poolside bar menu, and is closed early. How about things like guacamole/salsa and chips? The pool bars all close at 4 and the pools clear out, instead of having a happy hour in the nice time of the day when things have cooled off. I don't go to San Juan to sit inside at stuffy mediocre restaurant when I can be enjoying the sunshine! I would think a lot more money would be made if there were outdoor dining options for late afternoon and dinner at this hotel. MANY more kids this year than on previous visits, so maybe the hotel is aiming at a different clientele. Still saw several bachelor and bachelorette parties, and the late night (cheesy) dance club on premise is good to have for variety of activities. We did eat dinner at KOCO one night and it was very good, and the Italian gallery trattoria was surprisingly good for lunch with great big salads and good pizza, a decent value for lunch especially since it's big enough to
http://www.igougo.com/tvly-review-r100496238-Needs_to_capitalize_on_the_pool_beach_aspects_better._below_expectations.html
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