a traveler from Travelocity.com
on June 13, 2011
We stayed at the San Juan for 8 days and I must say although the hotel itself is beautiful and centrally located the staff was not welcoming. In the overpriced restaurants and bars the waiters and servers seemed bothered at our presence almost like they are doing you a favor by serving you, most looked unhappy never smiled we did not feel welcomed even though we had to pay a hefty price for their service. The reception staff was not willing to or seemed helpless when we were rudely awakened at 12:30 am by room next door when we called we were referred to security which we called 5 times and finally at 3:30 we went down to lobby to demand something was done and they said were sorry it's prom week here we'll see what we can do and at 4 am the noise finally stopped. If you decide to stay in this hotel do not go the last week of May into 1st week of June. If you want good food and great service go into Old San Juan as we did 6 out of the 8 nights we stayed, you will have great service and food!
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