a traveler from Travelocity.com
on February 7, 2011
I used to be regular at the Hotel Kabuki, staying every two months for almost a year. The fair prices for a location bordering Pacific Heights, view rooms and passes to Kabuki Spa & Springs were perfect for my consulting trips to San Francisco. When my boyfriend and I decided on a last minute trip to the city I of course thought of the Kabuki. My favorite corner king rooms were unavailable so we upgraded to an Executive Suite, lured by the private sauna and deep soaking tubs. The first morning I woke up to the peace of the Japanese Garden which was shattered, no pun intended, when I cut my foot on one of several pieces of broken glass in the sauna. The manageress on duty was rude, and barely apologetic. She shrugged that she couldn't give us another room as the hotel was full, and offered to comp a couple of mini-bar items. When I commented that this was not the way I expected to be treated as a hotel regular she told me that I wasn't a hotel regular, saying that my 5 visits the previous year weren't showing up on the hotel register. Frankly I was disappointed by the lack of courtesy displayed by a hotel higher-up purportedly in the 'hospitality' industry. What sort of record-keeping system do Joie de Vivre hotels use? What sort of people are they hiring to keep their regulars coming back? I for one am not.
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