a traveler from Travelocity.com
on February 7, 2011
I was a little disappointed with my stay here. First I was guaranteed a late check-in, when we arrived. When we arrived, the hotel did not have a room for us. We waited in the lobby a good 45 mins, only to be told we would have to stay at their sister hotel. We were treated like we were intruders, not guest, we were told not to unpack our bags, because they would have a room for us in the morning. When the morning came, I awoke early to get things straighted out, only to be transferred to two different individuals, before I got to speak to someone who would help me out, we had to lug our own bags down at least three flights of stairs, then wait in the lobby to explain what we needed, was a cab back to the Victoria. When we arrived back at the Victoria, the room we received was ok. As a couple on vacation together we wanted to use the jacuzzi, well the jacuzzi's water pressure did not work and the water ran in the tub only in a trickle, so it took the tub about a half an hour to fill up. We were never accomodated for the inconvenience, we were not too happy with our stay and will not be going back to the Victoria Golf and Beach Resort Hotel at all!!
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