a traveler from Travelocity.com
on March 20, 2011
Double charged for room, took 2 days to get that straightened out. Jelly packets in restaurant where like bricks. Construction on hotel starts at 6am ending at 7pm, water off during the day from 11am until 4pm. Only comp was one free breakfast and an "I'm sorry". Will never stay here again! I will say that most of the workers are pleasant, just the management and customer service is lacking. Was told by the desk clerk that when I come back the hotel will be great! Hotels were booked this week so there was no changing plans. The location to downtown is very good.
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