a traveler from Travelocity.com
on June 4, 2011
The service team is extremely efficient and pleasant to the point of semi-creepy obsequiousness. (Even here in the South, cleaning staff working on a different wing don't generally shout down the hall asking if one's checked for belongings and thanking the guest for her patronage). The room was nice (enough) and very clean, but the hotel itself wasn't anything all that special. Also, their key cards failed repeatedly, not just for me but for many of our conference attendees - tiresome. The hotel has a serious nickel-and-dime mentality that completely turned me off from ever returning. Hair dryer in room? Nope; the maid didn't even understand the question but brought a couple of shower caps. Parking? $XX a day and no option but valet. Television? 4 sports channels, 3 news channels, and everything else $double-digits a day. (If you have kids, consider yourself held up for $xx a day in order to get basic-cable services like Nick). Internet really annoyed me though. Please understand that there is no incremental cost to the hotel of providing wireless to its guests. Not only was the tariff for basic service amongst the highest I've seen, but they also offered a second tier of internet connection for an additional 50% to "optimize access to services like You Tube..." In other words, you already pay to get the World Wide Wait, but need to pony up a bit more for a decent connection. Last issue: the floor in the bathroom was extremely slick travertine and we both had serious slips and near-falls (my husband threw out his back and I nearly chinned the toilet more than once). I understand that the Savannah riverside is very much a seller's market, but the naked greed on display here (and in a couple of other Hyatt locations) have put me off the entire chain. There are simply better values.
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