a traveler from Travelocity.com
on March 12, 2011
My friends and I decided to do a girls night out downtown. I booked the room via Expedia for double beds. When we checked in there was no problem but when we got to the room there was only one bed. The guy clearly saw all 3 adults at the counter but he didn't even mention that there was only one bed!! When I went back down to the counter the alledged manager told me they were all booked up and it was my fault for using Expedia to book the room. Really, the customer is at fault for using the internet to book a room!!! Horrible. Then they didn't even apologize for my inconvenience. They eventually agreed to send a roll-away bed thats after I lost my temper with them. The director was to contact me in the room we were in. He called and offered to cancel our reservation if we weren't happy and that he could have some staff come up and pack for us. Wasn't that really thoughtful? Again no apology for the inconvenience or rudeness or even a offer of a free coffee or drink. Just a you can get the hell out type of attitude;you really want to start your weekend off like that. It was really shameful the way they treated us. I would never recommend anyone staying there unless you wanted to be treated like crap and pay a lot of money to be treated that way. They also charge 26.00 a day for parking. It was an awful experience all in all and how in the hell they ever got a 4 star rating with a run down hotel like that I will never know.
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