a traveler from Travelocity.com
on June 11, 2011
We waited nearly 2 hours to check in. Even though there were about 12 computers available, only 3 people were at the counter checking guests in. We were then told, "unfortunately, Sunday is a bad day to check into Vegas," and didn't seem to understand the concept of preparing your staff for large arrivals. Then we were told there were no rooms available for us and we had to wait further. We were also told that they do not guarantee smoking/non-smoking rooms.. even though there are signs all over the hotel stating it is a "non-smoking" hotel and we specifically requested non-smoking. The room smelled like incense and the buffet was cold and pitiful. Gilly's was the only decent thing about the place.
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