a traveler from Travelocity.com
on May 28, 2011
i have had better customer service from 1 star hotels. the hotel was aged and not kept up well. zero convenience. my husband is insulin dependent and his insulin had to be stored in a mysterious separate building that took the staff almost 20 minutes to retrieve (and the "concierge" cannot leave the desk at night). no fridges available for the room. not recommended if you have special needs or travelling with small children who may need milk during the night. i travel quite frequently and am pretty laid back, but i have never been so disgusted in a hotel's overall performance. it just made for a poor experience when everything is put together: cramped quarters, janky furniture, unprofessional staff, meandering floor plan, piles of discarded hotels furniture and equipment at edge of back parking lot, dirty stairwells, water smelled funny, cold coffee in urns at breakfast, lackluster insulin retrieval, etc.
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