How did this place get 4 stars????????????

Member Rating 2 out of 5 by a traveler from on April 15, 2011

This is not a fourstar hotel!!! So if this is what you are used to....please stay away! At BEST 3. I upgraded to the "penthouse" because my original room was soooooo very small. The penthouse should have been the BASELINE as a standard room. The construction quality was poor and the room was so warm they had to bring in a portable cooling unit. When I checked in the maid was chasing a homeless person down the steps as he had just robbed on of the rooms she was cleaning....I had to point out to the clerk (who was 18 at best)...that MAYBE she should call the police as she stood dazed and confused.
Hotel Union Square
San Francisco, California, 94102

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