a traveler from Travelocity.com
on February 7, 2011
front desk staff needs training on dealing with customers. every time I complain they argue with me instead of fixing the problem. most rooms are worn and not very clean. I had to call housekeeping for strange looking stains running down the wall in bathroom. I was upgraded to club level but was not allowed to use the club and was charged for a coke I had got from the club. This hotel is rated a 5 star but far from it. I have stayed at this hotel many times and each time they fail to meet expectations. A better deal would be to stay at the Al Sondos by Le Meridian, However this hotel has some redeeming value such as Cafe Chic and the fitness center.
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