a traveler from Travelocity.com
on January 29, 2011
I stayed at the RIU for 3 days and 2 of the days we were not able to get any bath towels or wash cloths because the hotel was filled to capacity and ran out of supplies. In addition to not being able to get new bath supplies, on the second night we were moved to a room that had dirty sheets from the last guest. We asked for new sheets but were told that the resort did not have any clean sheets at the moment. So, this confirmed the fact that housekeeping simply made up a bed with dirty sheets and labeled the room as clean. Although the front desk attendants were friendly, they were overwhelmend with complaints and other issues and couldn't offer much assistance. I do not recommend this hotel.
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