a traveler from Travelocity.com
on February 22, 2011
My aunt and I stayed at this hotel for 4 days and had a wonderful time. The room was nice but we had to ask three times to get extra towels and washcloths. I also noticed that the room had not been thoroughly cleaned because the previous guests boarding passes were still in the drawer. Other than that, the staff were all wonderful--from the servers and bartenders to the spa staff. If you want a phenomenal massage, ask for Dwight. He was professional and has magic hands! We mostly dined in the main buffet room and had the pleasure of having Chad as our server. He provided excellent service each and every night with a smile. So, if you want to eat there, ask for him. After dinner, I highly suggest going to the shows. The entertainment was outstanding! Keep in mind that although it is all-inclusive, please tip the servers and bartenders. They truly provide excellence service and deserve at least a small tip.
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