a traveler from Travelocity.com
on February 7, 2011
I've made a prepaid reservation for a New Year's eve of 2010. When after delay with my flight I've arrivied to hotel at 10:30 P.M. I was told that hotel was overbooked and if I wanted a place to stay I could use internet to find myself another hotel. When I said receptionist that she has to offer me another accommodation, she told me that she was too busy for that. After I spoke with the Manager of this place over the phone, she directed a receptionist to find me another hotel. After making one or two calls a receptionist told me that she found a motel for me about 3 miles up north on the Strip. And when I asked her how I could get there knowing that the strip is closed for a New Year's Eve celebrations, I was told that it was my problem. So, I've left my luggage, went to celebrate New Year, made after that a couple of calls myself and find a hotel 3 blocks from Jockey Club, and went there. On the next day, when I came to see a manager she refunded me whatever I've paid for reservation plus a price difference compared with hotel where I eventually stayed. So, that's seem to be OK, but the whole experience with my wife and myself being left on the street at night was very unpleasant.
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