a traveler from Travelocity.com
on March 6, 2011
Very bad experience for a W (and a Starwood). As a platinum member I have stayed at over 100 Starwood properties and this has to rank up with the worst experiences I have had. (Generally, I am a huge fan). List of terrible service is long, but at the top, is no wake up call on my departure date. I ended up missing my flight and could not leave until the next day. I asked the front desk what happened and they said it was there mistake and they just didn't call. They did not offer to recitify in any way, nor would the manager talk to me. They would not compensate the extra night, nor did they provide an explanation, as they promised. Manager never spoke once. On top of that, they did not make up the room one day, even though I was gone the entire day. One day they knocked and woke me up on three separate occasions, even though the do-not disturb sign was on. Two times tried to get in the room. With a 7:30 reservation for breakfast, they could not seat our party until 8:00, then could not get us food in time to leave for our 8:30 meeting. The in-room safe was inoperable, lights burned out in the bathroom. Could go on - but suffice to say this is an extremely poorly run hotel. Save yourself the grief and book elsewhere. It is dissapointing this property is part of the Starwood brand.
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