a traveler from Travelocity.com
on February 3, 2011
I always love staying at The W....this time around, not so much. We had TWO MAJOR ISSUES with our stay. If we'd known these things in advance, we would NOT have stayed there. Issue #1 - NO WATER FROM 11AM-3PM FOR THE DAYS WE WERE THERE. Yes, a note was left under our door informing us, but that does not justify the incovenience. We each had to take showers with literally 2 steams of water coming from the shower. It was truly ridiculous. When we called the front desk about it, the response was, "well, didnt you get the note"....followed by, "what do you want me to do about it". Well, AMBER, perhaps you should take a refresher in customer service, that's what you could do! We finally were credited $50 for the inconvenience. I personally think it should have been $50 per night since we were without water both days! It took 2 weeks for my card to be credited!!! Issue #2 - RECONSTRUCTION. Who wants to stay at a hotel that is renovationg. No sleeping in late. No naps or relaxing in the middle of the day with all of the ruckus. The tv kept spazzing out. I really wish we'd stayed at the other W instead! The only bright spots were Christy at the Front Desk and Ethan, who drove us to a breakfast spot!
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