a traveler from Travelocity.com
on February 8, 2011
The hotel was beautiful. The staff was very nice. They went out of the way to wish my husband and I a happy anniversary and upon calling travelocity and asking for the room to have a nice view of downtown, they gave us a room with a stunning view for no extra charge. I only had 2 problems. #1 No smoking anywhere in or around the hotel. You can smoke in the pub, but not on sundays as it is closed. For these prices I thought we could at least get a room with a balcony to smoke on, but no, the balconies all faced to the inside of the building. The only other problem was that they would not let my husband order room service. Instead of just telling him this, they took the order and never showed up. I called an hour later and told them I wanted to cancel the order because we were about to go out, but they brought it up in 5 minutes. I would definitely stay again, but I will be more stern with room service next time. Otherwise it was a wonderful stay and they were very busy that night with a fancy dress ball and such.
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