a traveler from Travelocity.com
on April 12, 2011
Lake view, yeah, right. I am a diamond Hilton Honors reward member and should have received an upgrade or free breakfast with my $169 booking. Upon complaining about what was supposed to be a lake view room which had a view of a parking deck and only a lake view if you hung yourself from your window and could swing at least 20 feet, I was moved to a higher floor but no upgrade or view. I don't think there is a view although it is promised in the listing. The day manager was a complete jerk with very little personality or service skills. The restaurant was mediocre and lacked service for the expense. I would never visit here again. There are many better options within walking distance of the Navy Pier. I say walking distance, because the Doubletree shuttle was never on time and I would have missed my meetings if I had waited.
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