Hotel was nice

Member Rating 3 out of 5 by a traveler from on March 28, 2011

Just returned from Gran Melia. Would i go back? No. Hotel was beautiful, service was great except front desk. Check in and out was really bad. Didn't have room ready and kept telling us to come back every few hours to check. I paid for a room to be ready when i arrived and it wasn't ready until 9 pm!!!!! They tried to give us a different room but clearly that was not a room anyone should stay in since the sliding doors to balcony was all broken and couldn't lock. PRobably spring breakers old room but regardless for them to try to put us there really makes me furious. They didn't seem to care about where they were going to put us and thought it was funny. So hotel check in horrible and check out was horrible as well. Just not accomodating or helpful. OTher than this if you can get passed that all else was great. Well except the fact that you had to sign every time you ate or drank anything even though it is all inclusive. Apparently not everyone was all inclusive so everyone had to sign. THis was frustrating. Food was good and the service in restaurants was really good as well. No entertainment really to speak of and nothing to do there but just relax so if you are looking for a place to do nothing this is nice. I wouldn't go back though. But a nice hotel.
Gran Melia Cancun
Boulevard Kukulc√°n Km. 16.5 Hotel Zone
Cancun, Mexico, 77500

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