a traveler from Travelocity.com
on January 30, 2011
A really nice hotel, I would rate 7 on a 10 scale. The facility is beautiful, the location is great. However, the devil is in the details. There were some little things that bothered me, but I'll comment on the bigger ones.
For a resort of this caliber, I would expect the amenities to be 100% functional. It was cold outside, so I used the indoor pool facilities. The "hot tube" was a "luke-warm" tub - mediocre. And there were no jets. The air pipes were there - no jet nozzles to to direct the flow. The air just went up the sides of the tub and cause a splashing effect.
My main complaint is Internet access. I can check into a Holiday Inn Express anywhere in the country, and wireless Internet in the room is no charge. Being in the computer business, I've actually provided the infrastructure for some of these properties. Holiday Inn and several other chains were corporately mandated to provide this about 5 years ago. (I read the corporate policy back then.) I go to a high end Marriott resort, and they charge $* per day. It's not that I can't afford $* per day - I just walk away feeling like I've been "nickel and dimed". That's not how want to feel when I leave a good resort. Spa services? Sure - that's an expected pay service. They have anticipated related manpower and supply expenses. Internet? That's a constant infrastructure cost - like electricity. People don't normally look at Internet like that, but charging for access is like receiving a line charge for electricity and water usage.
Sorry for the rant - pet peeve.
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