a traveler from Travelocity.com
on December 22, 2010
If you think of staying at a Hilton becuase they have a great reputation and consistent service, this one isn't for you. The staff was below average at the front desk and concierge. The lines were long, and although they have a Hilton Honors line, the only thing its good for is check in. Our food in two resturaunts was cold and unimpressive. I've had better food and service for a lot less money in Cancun.
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