a traveler from Travelocity.com
on December 21, 2010
My stay started out with some snags. My requested room was locked-in prior to my arrival and double confirmed. To my surprise and disappointment upon arrival, my room was not available. I was told by ABC that it was given to a "platinum" member. Big mistake! One should never be told that their confirmed locked-in room was given to another guest and certainly without prior knowledge. I once reviewed this hotel as a potential contender for a four-star status; however, this was based on a big fish in a 3 and a half star pond. These kinds of careless mistakes simply can not be tolerated if you want to hold yourself out as a four star hotel. This is not a four star hotel. Four star hotels have designer toiletries, bath towels long enough to wrap around your body and stay up, robes, slippers, room safes, and a restaurants that do not increased its rate * without a discount for hotel guests, particularly when several hotels within walking distance extend discount offers, one a * and the another * to its guests. That's one of the reasons this restaurant doesn't attract patrons. I don't mean to come across negatively, but the facts are the facts. Please use this as an improvement tool to make modifications. The staff is efficient and does a great job of following up. My suggestion would be to discount the food prices to lure hotel guests to visit the restaurant. The Galleria area has a multitude of great eateries with competitive pricing, one four-star hotel two doors down offers a * discount off the total restaurant bill and another adjacent hotel offers * off, both within walking distance. I was told the hotel will be undergoing a complete renovation. Perhaps great changes are underway. We’ll see!
©Travelocity.com LP 2000-2009