Great customer service


Member Rating 4 out of 5 by a traveler from Travelocity.com on December 18, 2010

After looking at other reviews, I felt I would give this a try. The hotel was booked full with some event and we arrived late that night. Since all the rooms type we booked were taken, they gave a higher unit with living room, full kitchen and dining room and a separate bed room. The upgrade was great, but we had 2 adults and 2 kids. We asked for to pull out beds, and they offered those as well at no extra charge because of the over bookings. That was great customer service. The room and location was great and close to all major attractions. I would definitely stay here again.
Albert at Bay Suite Hotel
435 Albert St.
Ottawa, Ontario, K1R7X4
(613) 238-8858

http://www.igougo.com/tvly-review-r100432647-Great_customer_service.html

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