a traveler from Travelocity.com
on October 19, 2010
I just spent $* on the worst customer service I've ever experienced. Five out of the 6 nights we stayed in this hotel - all of the hotel workers were on STRIKE. The hotel provided NO services: no room service, NO CLEANING SERVICE DAILY, none of the onsite restaurants were open - making this location incredibly INCONVENIENT, NO Bell Service, NO Front Desk Staff, NO drink service at the pools and worst of ALL NO offer from the Hilton to compensate us for the worst vacation we've ever had - even when we spoke to top management at the hotel! Out of $* BOOK RATE we spent on 6 nights - the Public Relations Director credited us ONLY $*! Did I mention our room had ROACHES??? Terrible - we had to sleep with the lights on so roaches would stay away. The strikers woke us and all the other guests up at 5am with chants, megaphones, drums and sirens - it will be very disappointing overall. This is like no other Hilton experience I've ever had. Hilton should be ashamed of the way management & corporate are treating customers for enduring the displeasure of the Hilton strike. I feel like I was just slapped in the face by Hilton Management as I personally just paid TOP DOLLAR for horrible service with NO SINCERE APOLOGY or communication from Hilton. After complaining for 4 days - we were offered a maximum refund of $*. This is a fraction of 1 of the 6 sleepless nights we spent here! Shame on Hilton for not taking care of customers. I will NEVER stay in a Hilton again. Very disappointing and just a sub-par visit to Hawaii. NO THANK YOU Hilton. YUCK!
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