a traveler from Travelocity.com
on September 30, 2010
The hotel is in a nice location, close to the waterfront, the Maritime Museum, the Citadel, and numerous shops. I was very disappointed with the hotel itself, however. The first morning we received an unwanted wake up call at 6:00 AM. The carpet in our room was stained in several places and looked horrible. The molding around the shower was crumbling and you could see where the water was seeping in and peeling the wallpaper away from the wall. Our room was not cleaned for two of the five days we stayed there. The first day we called the front desk they said they would come and clean it within a half hour. That did not happen. The next day we left out a card telling them when to clean it, and we when we arrived back at the hotel in the early evening the room still had not been cleaned. I went to the front desk and asked them when it was going to be cleaned. She said they would get someone right on it, she was helpful, especially after I told her about their promise to clean it the day before. It was a frustrating stay, especially for the amount of $$$ we paid for the room. I would stay at the Marriott across the street, same great location, and it actually looked nice!
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