a traveler from Travelocity.com
on August 30, 2010
Our family of 5 just got back from the weekend at Hard Rock Hotel in Orlando and it was the best weekend imaginable. Hard Rock lives up to a 5 star hotel in every way. There was not one person from the time that the valet took our car to the time that we signed out that was not totally professional, courteous, polite and very easy to talk to. Usually you find one of a staff not so pleasant but not here. One of the best perks is the fact that you get head of the line passes for Universal Studios and Islands of Advenutres. When we go back to Orlando I will not stay anywhere else as Im sure that this would be hard to top. Many places should take lessons on customer service from the Hard Rock Hotel and also the Hard Rock Cafe.
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