a traveler from Travelocity.com
on August 1, 2010
We stayed in room , it was 20 feet away from a train track that the train used at 9:45 pm and 10:30 pm, thankfully it stopped after that. The TV did not function, when I called the desk we were told that they were upgrading the cable package and they expected it to work sometime in the early morning hours. At night I set the thermostat to 65 and every time the unit turned on or off there was a loud "pop" that repeatedly brought my son and I from a deep sleep to sitting straight up in bed. The shower floor felt and sounded unstable. I am a small female at 115 pounds and each time I moved in the shower, I was concerned that it would collapse and land me downstairs. There was a mold-like substance around the shower door. There was a brownish-red splatter on the wall by the toilet. The door frame around the bathroom was torn apart on each side from the floor to about 8-10 inches up. The pool depth was improperly marked as my son and I could not stand up confortably at our usual depth. The hot tub at the pool area was not working and looked like it had not been for a while. The hotel staff could only recommend chain restaurants, not local favorites which I would expect as the staff person that served us in Missoula was from Seattle Washington. Anyway, both my son and I rate this as a sorry experience and we will stay somewhere else in the future.
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