Staff needs customer service training

Member Rating 2 out of 5 by a traveler from on July 2, 2010

We occupied 3 rooms for 3 days. The facility was undergoing a much needed renovation. But that meant huge dumpsters in the parking lot, elevators lined with cardboard, and the resulting construction noise, dust and disruption. My biggest gripe is that after paying for 9 room days I asked if we could leave all of our bags in one of the rooms for 1 hour after the checkout time. This is a request that I have never had refused when a hotel does not have a bag storage room. The desk clerk said no. Not "No, I am sorry I can't do that" just a plain defiant "No". After being pressed for a solution, she said we could leave the bags in an unattended corner, but "They might get stolen" because of the neighborhood it is in. The rooms were OK, the neighborhood a little dicey, the price was great, but they need new staff.
Econo Lodge Downtown
401 S 2nd St
Louisville, Kentucky, 40202
(502) 583-2841

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