a traveler from Travelocity.com
on June 28, 2010
This was an average Hampton Inn, but the management and service were POOR.
I booked a non-smoking, King. I was given room #100. This room is IN THE HOTEL LOBBY, five feet from the check in desk. I asked for a different room, but was told they were completely booked. The lobby flooring, (ceramic tile) extended right to the door of my room, and channelled every sound right under the door.
I had to put up with the noise of guests in the lobby TV area, chatting and laughing until 2:00 AM. I was woken up at 5:30 AM by several loud patrons, who were talking, and telling jokes for 45 minutes. The desk clerk couldn't ask them to quiet down because they were IN THE LOBBY. When checking out I spoke to "Raymond" who told me he was the owner of the hotel.
I complained vigorously about the room and it's location. Raymond told me that the room was designed to be a meeting room, but the contractor goofed and built it as a guest room.
He conceded that it was their "worst room." I told him I was very unhappy with the situation and that the room should not be rented as a guest room. I also said I was unhappy about paying retail rates for such substandard lodging. Raymond offered no concession, or rate reduction of any kind. He simply smiled and said "hope you'll visit again." Clueless!
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