Poor management and service

Member Rating 1 out of 5 by a traveler from Travelocity.com on June 28, 2010

This was an average Hampton Inn, but the management and service were POOR. I booked a non-smoking, King. I was given room #100. This room is IN THE HOTEL LOBBY, five feet from the check in desk. I asked for a different room, but was told they were completely booked. The lobby flooring, (ceramic tile) extended right to the door of my room, and channelled every sound right under the door. I had to put up with the noise of guests in the lobby TV area, chatting and laughing until 2:00 AM. I was woken up at 5:30 AM by several loud patrons, who were talking, and telling jokes for 45 minutes. The desk clerk couldn't ask them to quiet down because they were IN THE LOBBY. When checking out I spoke to "Raymond" who told me he was the owner of the hotel. I complained vigorously about the room and it's location. Raymond told me that the room was designed to be a meeting room, but the contractor goofed and built it as a guest room. He conceded that it was their "worst room." I told him I was very unhappy with the situation and that the room should not be rented as a guest room. I also said I was unhappy about paying retail rates for such substandard lodging. Raymond offered no concession, or rate reduction of any kind. He simply smiled and said "hope you'll visit again." Clueless!
Hampton Inn Taos
Taos, New Mexico, 87571
505 737-5700


©Travelocity.com LP 2000-2009