a traveler from Travelocity.com
on February 19, 2010
Horrible hotel, first room we had, had no minibar, A/C was loud and warm in the room.
2nd room's phone was broken, the A/C unit ran all the time, cockroaches in the room.
Took 14 hrs to get a bottle of water one day, room service kept saying they brought it and they never did, concerige even saw they didn't, rude waiters and employees, bad food that made us sick even off the "safe" foods, activities weren't entertaining at all.
We stayed there Jan. 30- Feb 3 and we were transferred to Grand Oasis Cancun because of the lack of hospitality we received at the Grand Oasis Playa.
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