a traveler from Travelocity.com
on January 3, 2010
We stayed a week at the Hyatt in Albuquerque, NM and it was one of the worst trips myself or my wife have ever had. One day the water did not work and we had to use another room. Another day we were locked out due to a front desk mishap. Our trip was pushed forward a day and our travel agent said our trip had been adjusted with the hotel, and come to find out the hotel would not honor the extra day, so we ended up paying for it out of pocket. And all around we found the service lacking. In fact we extended our stay, but did not stay another night at the Hyatt. Instead we stayed at the Best Western Old Town and the room was much nicer, better amenities nicer beds, t.v.s, had a in room frig, better staff.
Will never stay at this hotel chain again!
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