a traveler from Travelocity.com
on November 20, 2009
I have never been treated so rudely as by Meadow-mare’s staff. They ruined my much needed getaway with my girlfriend this week. I am only 23 years old but I’ve been visiting this resort for several years. On this occasion, a check-in error by the front desk staff resulted in a genuine display of poor customer service, bad judgment and disrespect. For some reason, we were checked-in under the wrong reservation. We provided all the information the desk clerk requested but somehow a mistake was made. Rather than discuss the issue and resolve the problem, they called the police and we were evicted from our room! Once the police were called, it was too late. The police treated us as criminals and there seemed to be no way to back out of this ugly situation since neither the police nor the resort staff seemed capable of being reasonable. Sometimes people just don’t want to admit that they made a mistake and this was a picture perfect example of that aspect of human behavior.
The next day, I received a call from the resort owner, P C, who apologized for his staff. P offered to buy us a free dinner, but I’m sitting here thinking, “I just don’t want that free dinner after what they put us through”. The staff’s rudeness alone still causes me indigestion. We traveled 2 hours to enjoy a getaway night and that was ruined due to plain stubbornness. This could have easily been resolved by simply re-swiping my credit card, but the staff decided my girlfriend and I were high rolling con-men who had planned for months to steal a night from the Meadow-mare. What a Night-mare!
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