a traveler from Travelocity.com
on October 23, 2009
We were disappointed with the hotel. We expected it to be right on Lake Champlain, but it is actually a street over, although we had a nice view of the lake from our hotel room. The vanity area is small and it was difficult to have adequate room for all of our personal hygiene items. There was a safe in the room, which was a nice feature. When we arrived, we expected a refirgerator and a microwave but had neither. They brought a refrigerator but it was not functional, so we had to call for a replacement. The staff was prompt in their responses. The room was not very clean. We found a plastic beverage bottle behind one of the beds and there was a sock (not ours) behind the bed. When we expressed concern about the lack of cleanliness, the issue was addressed and our room was then thoroughly cleaned. We paid $10 per night to park our rental car. Upon return one evening, we had difficulty locating a parking space. When we questioned the lack of space we were told that it is a city garage and they did not actually have space available only for hotel guests. The restaurant, 60 Battery, was excellent. Our waiter, Bernardo, was very efficient and friendly. The hotel staff is very friendly and helpful, always responding promptly to concerns, but they have some room for improvement at the hotel. I am confident they will work on the areas that need improvement because they have the right attitude about addressing issues of concern. It would be good if they identify areas that need improvement before guests arrive.
©Travelocity.com LP 2000-2009