a traveler from Travelocity.com
on October 19, 2009
We tried to do an early check in, but we were unable to enter our room until 4:00. No big deal there. But when we tried to use the keys they gave us, they didn't work. Back up to the office, where they re-activated our keys. We finally got into the room, but there were ALREADY PEOPLE IN THERE!! We then had to go back to the office, where we got NO apology. The room was beautiful, but a few lights were out and our DVD player did not work. I probably wouldn't stay there again, just based on the awful service we received.
And I know they are supposed to push you into going to one of their "Advertising Meetings", but when you say no 3 times and they are still asking, it's a little much. The only reason I rated Value for Money so well, was because we got a great deal. I would never pay what they ask you to.
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