Beautiful but not all that's promised

Member Rating 4 out of 5 by a traveler from on May 30, 2009

This is a beautiful and comfortable place. My husband and I took the four kids for two nights for a family reunion and chose this hotel based on pool, complimentary breakfast, available wine and complimentary coffee 24hrs a day, and price- all based on this advertisment. What we didn't know was that the pool- although heated- did not open for another week. The available wine ends at like midnight-and none at all for late Sat night and Sun. There is no coffee after breakfast. The worst part was the complimentary breakfast. I don't think the staff is accustomed to large amounts of people eating there, because they were not able to keep up at all. When we finally were able to get to the food, it was spilled everywhere, and they were out of most things. These are not terrible complaints, but when you plan your stay based on an ad, you really expect to have the things that are offered. When I voiced my complaints, I did get coupons for the kids to have free milk and cookies. Oh well that was almost as good as a pool right??
Hyatt Place Raleigh North
Raleigh, North Carolina, 27609

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