a traveler from Travelocity.com
on September 23, 2009
One of the worst hotel stays we have had. The property is isolated, so must take a taxi or bus to any action....we felt captive. The beach is eroded with rocks protruding out of the surf on what little beach exits. Red flags were up, so no swimming the time we were there. Took an honest to goodness 5 minutes of running the shower before the water even became warm. The tour books do not recommend drinking the local water, so must drink bottled water which the hotel will provide your room/villa for $* litre USD. We called two days ahead to inform them we would be arriving a day later than planned...they said no problem. When we checked in we were informed that they required 3 days notice, so we were charged an extra day. The registration clerk was surly. On the up side, the wait staff was very good and bilingural. The food was good, but overpriced. Do not recommend this hotel when there are so many other nice places in Cancun.
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