Horrible bookkeeping skills!

Member Rating 1 out of 5 by a traveler from Travelocity.com on August 23, 2009

I never made it to the Cypress Gardns Inn. I had to cancel my reservation and it was practically impossible to do so. I spoke to one person who couldn't find the reservation since I booked through the AAA site. The next person I spoke with said he cancelled it and gave me a cancellation number that he said was my reservation number. Fast forward to August and my bank account was charged for not cancelling the reservation. I tried to resolve this issue with the owner and he hung up on me...twice! I would not trust this hotel.
Cypress Gardens Inn
1150 Munras Ave
Monterey, California, 93940


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