a traveler from Travelocity.com
on August 17, 2009
Nightmare!!!! I made a reservation for a Queen Bed a must on the 3rd floor of Judges House. Kevin specifically assigned us this room. When we got there, they had assigned us 2 doubles! They reassigned us a room. Holly the front desk rude staff, said she would have house cleaning make it up as soon as possible. We returned at 1:30 since check-out is at 11:00 and after being told by Kevin the room would be ready in 15 minutes, didn't get into THIS room Judges House until 3:20! Holly I am sure made every effort to have house cleaning not accommodate us, since I told her I had been up since 1:30 AM that morning! After nearly crying and being locked out of the Judges House, since they only gave us 1 key for 2 people, an hour later I was able to find a VERY comfortable room at Admiral Inn across the street, who SAVED my vacation! The room had broken draperies that opened directly to the scooter vendor on the sidewalk! And for a 2 person room they gave us only 1 robe! Holly did sure work her magic at being the worst staffer I have ever seen yet to date. She is the one with blond hair!
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