a traveler from Travelocity.com
on August 15, 2009
when we checked in the first thing we smelled was the dumpster outside.we complained at the front desk that night and the guy told us that the garbage truck didn't come to pick up the garbage.we were put on the first floor and smelled gas near our suite.we ignored the smell for the night,but didn't get a good nights sleep because the a/c was ticking all night.my family of 4 had to stuff cottonballs in our ears. we again complained that there was gas on the first floor and the problem with the a/c to the night manager and he moved us to a better suite with no cost.the room had 2 twin beds for my kids and a king bed.we were able to get a better sleep and could wake up to go to universal studios that morning. we went downstairs for breakfast and thought it was a joke.overall i thought the hotel was dirty and needed an upgrade.i strongly recomend you not to stay at this hotel !
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