a traveler from Travelocity.com
on August 15, 2009
My family and I recently stayed one night and the experience was very poor. After we checked in and got to the room, we found a used condom on the floor by the adjacent-room access door. When called to complain, they sent house-keeping who came and just picked up the condom without taking any further action. expect that they'd at least spray some detergents and wiped off the spot where the condom was found. This negative experience was just the beginning. After my 8-year-old son took a bath, he found a few hair strands in the hotel towels. When he called me to take a look, I checked other towels to see whether it was an isolated problem. No, it was not. A total of 3 large and small towels have hair strands. When I called the front desk to complain, they sent a supervisor named X. She was somewhat apologetic and promised to correct the problems. She had housekeeping swapped out all the towels in the room and cleaned the room. She offered to give complimentary breakfast coupons to members of my party which I clearly said was five. To let them clean the room, we left for the next adjacent room where the rest of my family are staying. When we returned, they had replaced the towels. But to my surprise, they had given us an incorrect number of coupons four instead of five . This shows that the staff including the management are not paying attention to details which are absolutely essentials for those who are in the service industry. When I called X again, she just told me to get another coupon from the front desk. I am very disappointed that they could not even get the smallest service right.
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