a traveler from Travelocity.com
on August 8, 2009
We go to Vegas regularly, probably 3-4 times a year. Thought we'd save some money so we booked 3 rooms for 2 nights for our large party at Terribles, but after the first night we were so disgusted we left and went to the Mirage. Appallingly awful customer service and the most repulsive facilities. Incompetent staff at check-in could not find our reservations even though we had our confirmation printouts; the lady huffed and puffed and acted as if it was our fault she had to go the back and find our reservation; took 45 minutes for them to clear it up and we were not offered any sort of apology or remuneration. Hotel and casino are dirty, dank, dingy, old, and really just plain skanky. Cheap old furniture, fixtures, saggy old beds, grimy linens from the 80s, gross carpet, thin walls and doors, dim tunnel-like hallways. Lots of yelling, sounds like fighting and people shuffling loudly in hallway throughout the night. We did not feel safe or comfortable with our children and elderly parents. There are some things one is willing to put up with to save some money, but this was just not worth it. Definitely not a place for families, or people looking to have a good time and relax. Book elsewhere!
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