a traveler from Travelocity.com
on August 2, 2009
It was centrally located, right across from Buckingham Palace, a short walk to Westminster Abbey, and fairly good restaurants within walking distance. The complaints I have about this hotel are probably what you would find in most English hotels. The room and bathroom were not quite as big as we are used to in the US. It was generally clean, but not that deep down clean. Caulking and tile could have been cleaned better. The toilets didn't flush reliably, but we found the same situation everyplace we went in England. Room service was great each day and when we came back, our room looked just like it did when we checked in. The concerierge and staff were all excellant. The in-hotel restaurants were good but a little pricey. However, all things considered, I would stay here again if I were going to be in London.
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