a traveler from Travelocity.com
on July 10, 2009
My last stay in June was a nightmare. The renovation was incomplete, and because I was a late arrival, I was bumped from the tower (main section) to what must have been the furthest room away. To get to that room I was given a map with complex directions, had to navigate up and down at least two sets of stairs that connected various wings, walked through a construction zone, only to get lost. Signage was non-existent. Hauling a 40-pound suitcase at 11:30 pm ... up and down stairs ... construction ... very bad experience. At checkout my final morning, I was not the only guest who expressed shock and dissatisfaction. Shame on Sheraton.
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