Check your credit card statement closely

by a traveler from Travelocity.com on March 3, 2009

I made a reservation in December. Becasue of a change in plans I had to cancel the reservation about 10 days before my arrival date. no problem cancelling the reservation except the hotel rebooked the room in my name for some reason and didn't alert me. Imagine my surprise when the room charge for a ""no-show"" Showed up on my charge account. It has taken months of back and forth to resolve (haven't yet). They keep telling me i am responsible for it which would be fine if it weren't for the fact that i cancalled the original reservation (they have confirmation of that). there is a computer glitch on their end and they are blaming me for it. I continue to try and resolve it. Check your charge account carefully. I only know about this charge becasue i checked my statement in January.

Royalton - Morgans Hotel Group
44 WEST 44TH STREET
New York, New York, 10036
1 212 8694400

http://www.igougo.com/tvly-review-r100376062-Check_your_credit_card_statement_closely.html