An amazing stay and the true meaning of customer service

Member Rating 5 out of 5 by a traveler from on February 4, 2009

My husband and I were lucky enough to win a stay at this beautiful hotel for a weekend. I thought I knew a thing or two about customer service until I came here. There isn't a single thing that is negative about this hotel. Everything from the parking garage to the employees and the dining. Not only that but the floor we stayed on was under construction and still did not get disturbed a single time. The room was fabulous. The cleanest room I have ever seen. Also the bed is the absolute most comfortable bed that I have ever slept upon. The front desk employees were quick and very courteous while checking us both in and out. The shuttle services were great. It was a very very cold Wisconsin winter day and still the chauffers were pleased to take us anywhere we wanted to go. The dining was absolutely incrediable. The waitstaff impressed me to the point of disbelief. Even after my stay, they stayed in contact with me about some questions I had about the salt and pepper shakers. It is definately the little things that mean the most and this hotel in full of them. If I am ever in the Madison area again, I will not stay at any other hotel. I would and will recommend this hotel to anybody who wants a worry free stay and the best customer service that I have ever seen.
Madison Concourse Hotel
Madison, Wisconsin, 53703

© LP 2000-2009