a traveler from Travelocity.com
on January 5, 2009
Although the grounds of the resort were nice, our stay at the Puntacana Resort and Spa was anything but. First, there were no guest books located in our rooms. If I hadn't visited the resort's website before traveling, I would not have known about amenities and services offered. Because the resort is so secluded and not near any commercial district, you are forced to eat at the resort restaurants which are very expensive given the quality of the food ($60 for two burgers and a drink). You have to make reservations to some of the restaurants which we found to be impossible even when trying to reserve 3 days in advance. The hotel staff was not honest or responsive to guests' needs. Out antiquated television set did not work upon arrival. The bell hop promised that he would send someone to check it out. Once we tipped him we never saw him again nor did anyone come to fix the television. We took a courtesy shuttle provided by the resort to a nearby shopping center and was told that a shuttle would arrive in a couple of hours to pick us up. We waited and waited and no shuttle came back for us. Luckily, we had our cell phones and were able to call the hotel to ask them to pick us up.
I would not reccommend this resort to persons who like to experience the culture and foods of a region. The resort was very secluded and void of the life, music, and foods of the Dominican Republic.
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