unacceptable service

Member Rating 1 out of 5 by a traveler from Travelocity.com on December 21, 2008

On checkin, we were informed our reservation was cancelled by telephone! They had his name, but no e-mails,etc. This was reserved through travel website and pre-paid. Manager got us adjoining inferior rooms. Will always refuse hotel services and question travel website as a booking service if their clients can be treated as such. Manager gave me a written letter which can be forwarded. Had to obtain a in room safe key for a additional $3.00. This appeared to be a common key? We felt that it would be dangerous to leave valuables as sliding outside door wouldn't latch! Boo, Bah, Humbug!!!!!!!!!!!!!!!!!!!
Best Western Jaco Beach


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