unacceptable service


Member Rating 1 out of 5 by a traveler from Travelocity.com on December 21, 2008

On checkin, we were informed our reservation was cancelled by telephone! They had his name, but no e-mails,etc. This was reserved through travel website and pre-paid. Manager got us adjoining inferior rooms. Will always refuse hotel services and question travel website as a booking service if their clients can be treated as such. Manager gave me a written letter which can be forwarded. Had to obtain a in room safe key for a additional $3.00. This appeared to be a common key? We felt that it would be dangerous to leave valuables as sliding outside door wouldn't latch! Boo, Bah, Humbug!!!!!!!!!!!!!!!!!!!
Best Western Jaco Beach
PASTOR DIAZ AVE
Jaco
5066431000

http://www.igougo.com/tvly-review-r100369503-unacceptable_service.html

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