Rude / Not Helpful Staff

Member Rating 1 out of 5 by a traveler from on October 17, 2008

I had reserved a room in a better category than normal, but not a suite. They did not even ask me... I got out of the elevator - SMOKE! I went into the room: room-size ok, but smokey! I didn't want a smoking room, so I had to go back down to the lobby to complain. They were not helpful and said ""no more non-smoking rooms"" (even though I had to fully pay and guarantee my room in advance, they did not keep a non-smoking room for me!). So I asked to be given any other rooms. They said: none. Very unfair. The next day, I switched rooms. The 2nd room had a very hard bed - almost as hard as wood. I had to go back down to the lobby again to complain... Receptionist said ""all the rooms have same bed"". I said it's impossible because the previous night, the room had a much better matress. So they said they will put something to make bed softer while I went out. I got back in evening: bed still super-hard. I called them to complain and they said they will send someone to fix. She put pretty much a bedsheet over matress. Still very hard. It was late, so slept on hard mattress. Overnight - I turned on A/C 28degrees... room was FREEZING! So next day, I told them. They said ""all rooms are the same way"". I said it's impossible because previous night was better. They said someone will come to fix it. The person came and was teaching me how to use A/C controller, like I'm an idiot! I had to get into shouting match with receptionist to switch rooms. 3rd room had decent matress, no smoke and decent A/C. I hated shouting match to change room.
Ramada Hotel
308 Des Voeux Road West
Hong Kong
+852 3410-3333

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