Friendly employees but facility has lots to be desired

Member Rating 3 out of 5 by a traveler from on September 6, 2008

I stayed for 10 days in August, the air conditioner leaked in the room, maintenance claimed was condensation and not repairable, front desk staff friendly and accomodating with room change however all rooms seem to have same problem, when arrived home all my clothing smelled like mildew including my pillow I brough along, the door knob to the bathroom came off in my hand, and the showers are absolutely dangerous, Veeery slippery, the food in the resteraunt was cold and not very tasty, however the included breakfast made up for that. Faclility claims recent upgrade but I cannot see how. The staff in the restaurant were WONDERFUL, this facility has superb employees and this hotel would benefit from raising the standard of what they offer to match their superb staff. I would not stay again but would visit the staff in the restaurant for cocktails only. It is an OK hotel but am sure there are better for the money, they certainly do not offer what you pay for.
Mercure Comercial Santo Domingo
El Conde esquina Hostos, Ciudad Colonial
Santo Domingo, Dominican Republic, 10211
+1 (809) 688-5500

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